Payment Terms
The balance is payable to the Provider no less than 5 working days (1 week) before the event/function date. The Provider does not charge the User a commission/service fee as we have set commission agreements with our vendors/suppliers. Should payment not be received in accordance with the agreement in the quotation, then the Provider reserves the right to stop or cancel all services until payment is received which may result in a "out of stock" or fully booked situation as all packages are booked and confirmed according to availablity at the time of booking and payment.
Cancellation
Should the User cancel the Providers services for whatever reason after signing the agreement and making payment of the deposit, the 50% deposit is non-refundable in its entirety. The balance of funds will be credited to you once penalties with Vendors / Suppliers have been paid and a fair handling/administration fee calculated as per the Consumer Protection Act.
A 100% cancellation / administration / rescheduling fee on the total booking is levied if cancellation is 7 days or less prior to the party. Cancellations in excess of 7 days notice will carry a 50% cancellation / administration / rescheduling fee.
The User shall reimburse the Provider for any breakages, unexpected out of pocket expenses, including additional mileage incurred by the Provider not stipulated in the agreemen